Client, James Orsulich. Dallas, Texas
I wanted to thank you for your passionate commitment to web design and superior customer service. I develop customer relationship management strategy on a daily basis for my clients – and I am NEVER easily impressed with customer service in any industry. In fact, my motto is that customer service is mediocre at best – until I’m proven wrong. I am glad to say that Douglas and PX Media proved me wrong and my web site is clear proof of that!
When I first talked to Douglas on the phone, I knew he was the right web designer for me – even though we had never met or spoken before. I expressed to him that I hate the “norm” for everything, and especially stuffy and boring looking business consulting web sites. It turns out that we had similar philosophies, while Douglas let me know that he designs nothing that is not “completely original.”
When I got into this process with Douglas, I had some in-person experiences with large and small web design companies, but I was the most impressed with Douglas’ commitment to my work and his willingness to educate me about the web design process. In fact, I used to work for a large financial services firm that charged close to $50k to complete the company’s web site – but there was little to no education, nor any added customer relationship value.
Throughout my experience with PX Media I was always very satisfied with prompt and reliable service. When I first got started with the company, Douglas told me that I could reach him at almost anytime, at the office and on his cell phone, Monday through Sunday. Now this is unheard of, but it is a great example of the kind of personal customer service today’s businesses should strive for.
To have a passion coupled with a fierce work ethic like Douglas has – it is inspiring. I remember times when Douglas told me he would be working until 1 a.m. or so on my web site to meet our deadlines. And sure enough, I would receive emails the next morning that were received anywhere from 1 – 3 a.m. on Friday or Saturday night. Now that’s dedication!!!
Overall, in working with PX Media and Douglas Goddard, I feel that I received:
• Passionate and strong work ethic
• Insight and vision from a true professional
• Superior customer service
• Web site and industry education
• Added customer relationship value
Thank you so much for all of your help – the web site looks terrific! I look forward to referring many of my clients to you.
James Orsulich, COO